Published on October 20, 2023

Are Live Casino Sites Safe?

Live casino sites are safe as long as you are using a trusted provider. Trusted casinos will have a security system put in place to keep you safe when playing their games. To know if a casino site is safe, you should be looking out for licences. A reputable casino site should have its licences on display quite prominently. 

What Is A Live Casino?

A live casino is an online casino that uses real human dealers and croupiers to conduct the games in real time via live video streams. Players can see and interact with the dealers through the live video feed. This provides more of an authentic, real casino experience compared to playing against automated computer software.

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Ways To Tell If A Live Casino Site Is Safe

There are a few different ways to tell if a casino site is safe. By checking off all of these methods, you can be sure that the live casino site is safe. 

Licences and Certification

A casino you can trust should be regulated by a third-party regulatory authority, like the UK Gambling Commission. A third-party regulatory authority checks a gambling sites:

  • RNG software
  • Game functionality
  • Banking methods 
  • Payout percentages

If a site has passed these strict regulations, they are far more trustworthy. A site will often feature their licences in the footer of their home page, so be sure to check there first. 

Read The Site’s Reviews

By reading a casino site’s reviews, you can get a good image of its trustworthiness. By checking on sites like Trustpilot, you can see what people have to say about their experience with the company. 

If you see a lot of complaints from customers saying they were scammed or have had issues with the company, you should be cautious. 

Have A Look For Security Measures

A key security measure you need to be looking out for is a padlock symbol next to the website’s URL. The padlock, which you should hopefully be able to see, indicates that the site uses SSL encryption that prevents hackers from accessing site information like bank details. 

Read The Terms And Conditions

One of the best ways to gauge the trustworthiness of a live online casino is to read over their terms and conditions (T&Cs) thoroughly. While it may seem tedious, the T&Cs contain valuable information that can reveal potential issues or reassure you of the casino’s legitimacy.

You’ll want to look for T&Cs that are transparent, easy to understand, and fair to players. Lengthy, complex jargon in these texts can indicate the casino is hiding key details. Responsible operators aim to ensure their policies are clear and accessible to everyone.

Specifically, look for clarity around critical policies like:

  • Deposits and withdrawals – What methods are allowed? Are there any limits or fees? How long do payouts take? Reputable casinos offer convenient banking with reasonable terms.
  • Bonuses and promotions – Check for reasonable wagering requirements. Shady casinos may impose exorbitant playthrough rules to prevent withdrawals.
  • Privacy and security – Does the casino adequately explain how it protects your personal and financial information? Legitimate sites will detail strong encryption and other measures.
  • Self-exclusion – Responsible gambling practices should allow players to set deposit limits or take a break from play if needed. Lack of self-exclusion is a red flag.
  • Dispute resolution – Fair casinos provide accessible customer support and clear processes for resolving any issues. Vague or absent dispute policies are questionable.
  • Game rules and payout rates – House edges and RTPs should be indicated upfront for transparency. This allows you to make informed decisions.

Strong Live Support Features

When evaluating an online casino, don’t underestimate the importance of testing their customer support first-hand. The quality and responsiveness of the live support team can speak volumes about the casino’s overall legitimacy.

Reputable operators invest heavily in providing excellent 24/7 customer service across multiple channels. This includes options like live chat, phone, email, and social media support. Taking the time to contact them before depositing any money is wise.

Signs of strong live support include:

  • Quick response times – You shouldn’t be waiting more than a few minutes to chat with an agent or have your call answered. Delayed or unresponsive support may point to underlying issues.
  • Knowledgeable staff – Agents should be able to answer your questions about deposits, bonuses, technical issues, and general casino policies accurately and efficiently. Insufficient training is a red flag.
  • Professionalism – Support staff at legitimate casinos will maintain a friendly, helpful tone even when dealing with complaints or disputes. Unprofessional attitudes signal problems.
  • Active listening – High-quality support isn’t just about answering questions, but listening and resolving issues to your complete satisfaction. They should make you feel valued.
  • Follow-through – After contacting support, ensure any promises of follow-ups are kept. Lack of follow-through indicates disorganisation or indifference.
  • Accessibility – Top casinos provide support 24/7 through multiple channels like live chat, email, phone, social media, and more. Limited options are less convenient for players.
  • Positive experiences with a casino’s support team give the confidence that they genuinely care about their customers. You can trust in their ability to address any issues fairly should they arise. Don’t settle for anything less than outstanding service.

Summary Of Are Live Casino Sites Safe?

While no online casinos are risk-free, following these guidelines will help identify those that are safe, secure and committed to integrity. Protecting yourself starts with diligent research into casino practices and policies. Play confidently by selecting sites that uphold fairness and safety as top priorities.


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